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Technical Support Engineer - West

Technical Support Engineer - West


The Technical Support Engineer-1 is a highly educated and experienced individual whose role will be to troubleshoot end user system and network performance failures or problems, create a solution path, implement system and network corrections, and provide both verbal and written technical and computer support. The responsibilities include resolving complex service and technical problems using their own discretion, by phone and email response and also performing field service calls at the customer site.  In addition, he/she will maintain all company property (inventory, tools, diagnostic equipment, etc.) in accordance with company policies and provide a high level of professional communication with customers, management, Sales, members of the Field Service team, and Technical Support.    



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