Available weekdays 6 AM to 5 PM PT
International Customers: +1 510-743-0985
Terms & Conditions:
If you own a computer running Windows® 7 operating systems, you may have received an invitation from Microsoft® to reserve a free upgrade for Windows 10. Please be advised that at this time the Windows 10 upgrade should not be installed on Optovue OCT systems. If installed, such an upgrade will disable the functionality of the OCT and the Optovue software.
Optovue is working to test the Windows 10 operating system with each Optovue OCT system (except for the RTVue OCT). This is an extensive process that is critical to ensuring that Windows 10 works safely with all of our devices. We will be contacting all Optovue system owners when the Windows 10 upgrade has been validated to provide upgrade options for each system configuration.
In the meantime, please feel free to contact Optovue Technical Support with any questions.
Please use the instructions included in this PDF to find the software version number on your Optovue system.
This means that the primary and secondary storage drives in the OCT computer are getting full of scan data. This can be fixed by archiving scans from the primary hard drive and secondary hard drive to an external storage device, such as 2 external drives or a Network drive.
Can I still view scans once I archive my scan data?
Yes, you can still view archived scans, or you can perform a change analysis between recently taken scans and archived scans. To do this, you will need to connect the Primary Archive storage device. The OCT application will know where to pull scans – either from the local storage space or from the archive storage device.
How will I know if the scans have been archived?
A small letter 'a' next to the date of the visit indicates that all scan(s) on that day have been archived.
Why do I need two (2) External Hard Drives if I am archiving scans to an external storage?
We highly recommend archiving scans to two (2) external hard drives. One archive drive will be the Primary Archive Drive and the second drive will be the Secondary (or Backup) Archive Drive. If anything catastrophic happens to the Primary Archive drive, scans can be recovered from the Secondary Archive drive.
Should I get a 'self-powered' External Hard Drive?
We recommend getting a 'self-powered' external drive, this is so that it doesn’t have to share the computer's power resources with another USB peripheral connected to the computer.
What external hard drive space capacity can you recommend?
We recommend getting external hard drives with at least 2TB space each. If you still have a Windows XP computer, the highest hard drive space you can connect to your computer is 2TB. If you have a Windows 7 computer, you can connect 2TB or higher.
Do you recommend any brand of external hard drives?
We do not recommend any specific brand of external hard drives.
Do I need to connect the both the Primary External Archive drive and the Secondary External Archive drive all the time?
We recommend that you connect both the Primary Archive drive and Secondary Archive drive when you archive your scans. After the archive process, use the proper Windows disconnect procedure to disconnect the Secondary Archive drive. Store the Secondary Archive drive in a safe and dry place. We recommend putting a physical label on the Secondary Archive drive in order to prevent others from using the hard drive for other purposes.
Can I archive to a Network drive?
Yes, you can use a Network Drive to archive your scans. Consult the Microsoft Windows support page or your local I.T. person on how to Map a network drive and assign a Drive Letter to the mapped network drive. The assigned Network Drive will then be used to set up the Archive location.
How long does it take to archive my scans?
Depending on the number of Scans that need to be archived, the archive process can take between a few minutes to a whole day. So, please plan accordingly.
How many scans should I archive?
It is up to your need on how many scans you can archive and how much space you need to free up on your local drives. You can archive scans taken from today, scans taken from this week, you can specify scans taken within a date range, or you can archive All scans.
Note: If you have a lot of scans to archive and you prefer to archive all scans, it is recommended to archive scans on a per year basis.
How do I Archive my scans?
You can follow the procedure in this PDF to archive your scans. Also view the following videos:
The backup function does not remove the scans from the local and backup drives, so it does not free up space in those drives. The backup function is built in to the application to automatically create a backup copy of any scan taken. The backup scan is saved in the Backup Drive (D:/ drive for RTVue/XR and M:/ drive for iVue/iScan). A secondary backup drive can be installed and configured if needed in the Tools > User Preference settings. The secondary backup drive can be an external hard drive or a network drive. A drive letter is needed, so if a network drive is going to be used, it will need to be mapped to the computer.
Yes, you can do this by printing the report using a PDF writer, such as PrimoPDF. The PDF writer will virtually print the report and allow you to save it in a PDF format.
Optovue has several networking solutions, such as NetVue Pro, NetVue Enterprise, and NetVue Web, that allow you to view the OCT results. NetVue Pro and NetVue Enterprise utilize the ReVue software to enable you to dynamically view scans on your computer. NetVue Web allows you to view static images via a web browser on any network connected device. Please refer to Optovue's networking brochure or contact the Optovue service desk for computer specifications and additional details.
The ReVue software for iVue/iFusion and XR Avanti OCT instruments are compatible with Windows 10. The computer that is supplied by Optovue to run the OCT instrument CANNOT be upgraded to Windows 10.
ReVue can be installed in a terminal services environment. Please contact Optovue Tech Support for assistance on install of ReVue on terminal services.
If you have an iVue/iFusion, The serial number for your Optovue OCT system is on a sticker located on the back of the tower/CPU of your system. If you have an RTVue/AngioVue/Avanti, the serial number is located by the chinrest. You will see an Optovue logo and the letters "SN:" with 5 digits next to it. Those 5 digits are your serial number.
Optovue has a DICOM module available for purchase that can be installed on the OCT computer or review stations. The module is compliant for C-store of secondary capture of OCT scans to a PACS server and modality worklist query. Please contact Optovue for pricing and additional details.
Optovue does not support install of ReVue on Apple products. Optovue has available a networking product called NetVue Web that will allow for viewing static images on Apple devices.
Yes, learn more about the Optovue Performance Protection Plan or call customer support at 866-941-9240.